By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly provide feedback to their employees, hoping to shape behaviour, improve ...

Why is positive feedback so important? The Gottman Institute conducted research showing that the "magic" relationship ratio of positive to negative interactions was 5:1 for healthy personal ...

Healthcare organizations should focus on what worked — not just what went wrong — when giving feedback to staff, according to a new study. Centering feedback on positives could help organizations ...

When it comes to enhancing performance, the age-old debate often revolves around whether it is more effective to employ positive feedback to acknowledge achievements or to provide constructive ...

We have all encountered it and it is something that we will inevitably encounter again. Solicited or unsolicited, delivered with intention or haphazardly, negative feedback is an unavoidable ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...