Finding customer success talent is not about filling a role, but about strategically building a team that will be the foundation of your customer strategy. Since its inception in the 1990s, customer ...

Gary Hernbroth’s Twist the Familiar isn’t your typical motivational read. It’s a practical, story-driven guide designed to help professionals build their own playbook for success. With short, punchy ...

Employees are powerful influencers for their companies. They live with the company day in and day out, and they have an intimate understanding of the people, products, pain points and perks that ...

As this year’s new college grads receive their sheepskins and throw their caps into the air, jubilation can turn very quickly to trepidation. That's because they are entering the most challenging job ...

A review of Mahesh Joshi’s book HIT Investing explains how impact investing blends market-rate returns with social good, outlining strategies, case studies and a practical playbook for investors.

For too long, customer success has been viewed as a role for individuals with excellent people skills or a background in traditional account management. While these traits are valuable, they represent ...