SAN FRANCISCO -- Anyone who's had to deal with the Employment Development Department over the past year knows how difficult it is to get someone on the phone to help with their unemployment claims.

More fraud troubles with E. D. D. It's been an emotional roller coaster. But this time the problem isn't with unemployment transferred. Almost 350,000 disability claims frozen, leaving endless lines ...

SAN FRANCISCO (KGO) -- Sometimes not knowing is worse than knowing. That's how a San Francisco woman felt after her claim with EDD seemingly went into a black hole. Everything started out as well as ...

The embattled unemployment agency call center, finding people usually have trouble getting through only on weekday mornings, is cutting back its hours. Instead of the current service, which operates ...

20 YEAR OLD "COREY SHEAREAR" DIED. NO WORD ON A SUSPECT. >> CRITICIZED FOR DELAYS, IMPROPER DENIALS AND A LACK OF EMPHASIS ON MAKING SURE ELIGIBLE WORKERS CAN EASILY GET THEIR BENEFITS. >> ...