Many utilities have been slow to embrace distributed energy resources (DERs) and, in some cases, have reshaped rate ...

Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage incidents rise. The J.D. Power 2025 Electric Utility Business Customer ...

TROY, Mich.: 24 July 2024 — Do customers like doing business with their local gas and electric utilities, or merely tolerate them? Increasingly, the answer to that question determines how well ...

It would probably be a top five utility in the country by market value if it were publicly traded.

Over 50% of utility workers are aged 45 or older, with many nearing retirement within the next decade, risking loss of critical institutional knowledge. Utilities are implementing mentorship programs, ...

Nearly one-third of utilities still do not offer a mobile app Wide gaps between top and bottom performers on outage info, reporting problems Pricing plans, rebate information are the most difficult ...